FAQ

Yes, our service is available from Monday to Friday from 9.00 to 12.00 and from 14.30 to 17.30 by calling 0522-669331 or 370-3399502

Don't hesitate to contact us; we're available 7 days a week. Call us at 370-3399502 and we'll always respond promptly. Alternatively, you can email us at info@bracky.it.

Of course, your feedback is valuable advice for us that can help us improve. You can do so on the Bracky page on Trustpilot ( https://it.trustpilot.com/review/bracky.it )

We typically ship within 1 to 2 business days. For more information, click HERE .

Standard delivery is Express via courier, but if you have any special requirements, please let us know by email at info@bracky.it . For more information, click HERE .

Yes, you can return or cancel your order within 14 days of delivery. To return items within 14 days of delivery, please contact us by email (info@bracky.it) specifying the item you wish to return and the reason for the return. You will be contacted within 2-3 business days and will receive return instructions via email. For more information, click HERE .

You can make purchases directly from our store using the following payment methods: credit card, PayPal, by contacting us at info@bracky.it , or by bank transfer or direct payment to us. For more information, click HERE .

Of course, you can enter the data directly in the store during the purchase phase or send an email with VAT number and SDI code to the email address: info@bracky.it , you will be sent the courtesy invoice by email and the electronic one in the interchange drawer of the Revenue Agency

It's rare, but it has happened that some credit cards from certain banks won't allow you to complete your order. In these cases, try changing your payment method or contact us at info@bracky.it or directly at 370-3399502 to find a solution.

All our products are fully guaranteed for 24 (twenty-four) months from the date of supply or delivery of the Product if you are a private consumer (i.e., a natural person acting for purposes outside of any business, commercial, artisanal, or professional activity) or 12 (twelve) months from the date of supply or delivery if you are a VAT-registered professional. For more information, click HERE .

Technical support is provided directly by us at Bracky. By purchasing our products, you have access to technical support directly from the manufacturer.

Our team of professionals guarantees an immediate response on the same day at 0522-669331 .

Of course, contact us at info@bracky.it or directly at 370-3399502, providing the name or serial number of the product, and we will send it to you as soon as possible.